Refund and Cancellation Policy
Last updated October 29, 2026. Early-access version. See also the Terms of Service.
Early access: no payments yet
While Lumen is in early access, plan upgrades are approved by hand and no card is charged, so there is nothing to refund. The rules below describe how refunds will work once paid plans open. Nothing here changes the Terms.
Credits returned automatically
An application uses one credit when you swipe right. If Lumen cannot complete it because of a problem on our side, an unsupported site, or a posting that has closed, the credit is returned to you automatically, and the application stays visible in your list. You do not need to ask. If you withdraw an application before Lumen has started it, the credit is returned as soon as you withdraw it.
Cancelling your plan
- You can request cancellation at any time from the Account tab ("Request cancellation").
- Your plan stays active until the end of the period you already paid for, then moves to the free plan.
- Unused credits expire at the end of the period. They do not roll over and are not paid out.
Money-back refunds
- Within 7 days of a first payment for a plan, you can ask for a full refund if you have used 10 or fewer of that plan's credits.
- Renewals: if you forgot to cancel, ask within 48 hours of the renewal and have not used any of the new credits.
- Not refundable: credits that were used (an application that was submitted counts as used, even if the employer does not reply), and accounts closed for misuse under the Terms.
- We do not guarantee interviews or offers, so no result from an employer is a reason for a refund.
How to ask
Open the Account tab, choose "Request cancellation" and tick "I also want to request a refund". A person reviews each request. Approved refunds go back to the original payment method, normally within 5 to 10 business days of approval.
Deleting your account
You can delete your account yourself from the Account tab. Deleting an account does not by itself trigger a refund; ask for one first if you think you are eligible.
Contact
Questions or refund requests: lumenapply@gmail.com.